Yamaha Recall – Cork Dealer
Anyways, the MT09 had a recall for the lower handle bar holder which apparently doesn’t have the appropriated tolerance on the threads and might become lose… nice!
Checked my VIN number on Yamaha’s website and sure enough, it was affected.
The website itself takes you to “find a dealer” in your location, where “Ross Motorcycles” is the closest to me here in Cork.
I reached out to your man here and he told me to contact Danfay in Dublin directly to request the part, which I found odd as since he’s an official Yamaha dealer he should be able to request the part himself but, sure… a single phone call is not an issue so I did.
Danfay said that there was no bother at all, they’ll send the part straight away but they needed Ross Motorcycles to send them an email with the VIN as it’s a dealer requesting the part.
Back to him and reluctantly agreed to send the email to Danfay.
About a month went by, no news. Sent an email to Ross and he said that he had no updates and when I asked him if he could follow up with Danfay he said that he done his part already and I should be the one chasing them.
So back to Danfay again and they were as shocked as I was, they couldn’t believe how stupid and poor the customer service was from Ross.
I mean, it’s not like I’m looking for freebies here or that I’m trying to run a dodgy warranty service or something like that, it’s Yamaha telling me that I should change that part due to safety concerns, it shouldn’t be me going through Yamaha’s dealer network trying to source my part, etc…
After a few back and forth, it seems like the part is here but Ross says that he’s fully booked this week and they’re taking next week off, so two more weeks of waiting. At this point, I’ve asked Danfay if I can just collect the part and take it to another dealer because I just had enough with your man.
Since he didn’t sell the bike, he has no interest and can’t be bothered. And he said so himself…
The level of customer service is absolutely shocking and brands like Yamaha should be more careful who they grant their “official dealer” status.
We’ll see how the story ends but if you’re in Cork, I’ll say that you’ll be better off staying away from Ross Motorcycle unless you’re in for a mighty Benelli.
…and I would like to say that my rant is over but I haven’t even got the freaking part replaced yet.
handy little tool for changing fluids
it does the job very well and has a black line that fits over the nipples handy so any air bubbles will be blasted out in a sec,
just cut the red tube to suit
cant go wrong for the price:thumbsup2:
Multi purpose siphon pump transfers most liquids
For changing oil, siphoning gas. Includes tubes and adaptors
Pumps air for inflatables i.e. inflating sports balls and beach toys
Am Tech Branded
Attractive strong packing
Multi purpose siphon pump transfers most liquids For changing oil, siphoning gas Pumps air for inflatables i.e. inflating sports balls and beach toys Includes tubes and adaptors Includes tubes and adaptors – – There’s nothing more satisfying that a job well done, whether that’s a major project or a small repair but some of us need a bit of a helping hand in terms of getting the right tool for the job.
Category : The Workshop
Superduke 990 Brake Fade on Trackday
The lever never got spongy, rather the performance dropped off a fair bit. The discs and pads are ok but not new and everything returned to normal afterwards.
Just wondered if anyone had a similar issue and a fix?
Category : Racing and Trackdays
New Title sponsor for the East Coast Road Races
The new main sponsor for this year’s #EastCoastRacingFestival is none other than @mrs.brownsboysofficial
motorbike or violin
Not a repost I hope